Training and Leadership

As the head of training I can sometimes be biased that training is the most important part of work life. This is obviously not true. Being productive in your job so that your company can serve the customer and in turn make the profit it needs to sustain is the most important thing. Training is on means to those ends and in turn is very important.

My training division just rolled out a new front line training tool called Huddle Cards. These cards are easy to use tools so that our front line managers can train their staff no matter what level of trainer or communicator they are. The program was rolled out 10 days ago and it has been interesting to see how each of the retail outlets have reacted.

The reaction is all leadership based. Many of the business units have contacted me and asked questions, reviewed their roll out plan, thanked me for the training and are managing the training schedule and expectations for their 230 staff at a high level because they believe that the training is important.

Leadership who believes that training creates more valuable employees and in turn creates more value for the company. Everyone talks about this and says they believe it. Leaders act on the belief in word and in deed.